Frequently Asked Questions (FAQs)
Who are you guys?
We are anime & toy fans who desire to deliver anime & toy goodies to the hands of our fellow anime & toy lovers. We don't get to watch, read, or play with the same amount of anime, manga, and toys compared to some of our fanatic customers due to our effort in bringing you high standard goodies and service, but we also have the same amount of passion as you guys have.
We are operating this business (Yes, and we really MEAN business! hahaha!) in order to feed our growling stomachs (JUST KIDDING!). We CHOOSE to participate in this business because we love what we do & it brings us great pleasure to serve our fellow fans. We started this website in order to serve more fans out there & build great relationships (Not to mention...feed our growling stomachs... hehehe).
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Who are you guys? You haven't mentioned your names above.
Ooops! Forgot to mention that. We are brothers from the same father, but of the same mother as well.Name: Patrick Sy (elder)
E-mail: [email protected]
Role: primarily sales & outsourcing the goodies you find in our website & retail store
Name: Nicholas Sy (younger)
E-mail: [email protected]
Role: Webmaster, website maintenance and product updates.
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Is your website secure?
We assure you that information stated will be kept confidential. Passwords and other data are encrypted into the database to keep your personal information secured. No need to worry about your financial security since currently, we don't accept credit payments. Please be reminded to keep your account password to yourself in order to protect you from identity theft.Back to Top
Do you have a retail store?
Oh yes! We are currently located at the Blue Lane, 3rd Floor Shopseville, Greenhills. You can make order payments, down payments, and other transactions at our store.
Wasabi Toys' customer service number is 0927-3294434 (during store hours only). We are open to anime, manga & toy fans from 10:30 am to 7:45 pm on Sundays to Thursdays & 10:30 am to 8:45 pm on Fridays & Saturdays, otherwise you need to knock on the glass doors of Shoppesville and convince the guards to let you through after 8 pm. Wasabi Toys is closed on the following holidays: New Year's Day, Maundy Thursday, Good Friday, All Saint's Day, and Christmas Day.Back to Top
I live outside of Metro Manila. Can you deliver my order to me?
Most certainly! But we are not from Planet Krypton, so we will have to avail the services of couriers, We use the following:
LRCdelivers within Metro Manila in 1-2 days, and 2-3 days for outside Metro Manila (nationwide). LRC is recommended for standard HG size packages & is the cheapest for Metro Manila parcels (whether small or large boxes).
Xenddelivers within Metro Manila in 1-2 days, and more or less 4-5 days for outside Metro Manila (nationwide). Xend is the cheaper alternative to LRC for medium-sized parcels shipped nationwide, although the delivery lead-time is usually 4-5 days.
AP Cargodelivers within Metro Manila in 1-2 days, and 3 days for outside Metro Manila (only to major cities in Visayas & Mindanao). AP Cargo handles medium to large boxes. It is the cheapest courier service we use for large boxes.To give you an idea of the shipping costs, here are the quotations for single standard sized Gundam model kits:
HG --- P60 Metro Manila (LRC), P140 nationwide (LRC)
RG --- P60 Metro Manila (LRC), P140 nationwide (LRC)
Small MG --- P85 Metro Manila (LRC), P160 nationwide (Xend)
Medium MG --- P125 Metro Manila (LRC), P265 nationwide (Xend)
Whenever you send an order for delivery, we will reply to confirm & quote you the delivery quotation with complete payment option details (BDO & Paypal*).
* Paypal will charge P15 with 3.9% service charge.
I'm not from the Philippines. Can I purchase from you?
No problem! We have customers from 6 continents. We have 2 payment options --- bank payment (in Philippine Peso) or Paypal (in Philippine Peso).
BANK PAYMENT. For every transaction, the buyer must shoulder the international bank charge of P100 & the delivery fees.
SHIPPING. We prefer to ship via EMS (Express Mail Service) because of their reliable & cost-effective delivery service. Transit time will depend on the country of destination (usually 3-5 days). This also comes with a tracking number. We will quote you the EMS shipping cost when we receive your order or you may inquire for a shipping quotation.Back to Top
Do I need to pay additional 12% VAT?
All prices stated here are VAT inclusive.Back to Top
What is a pre-order?
In order to control or forecast the demand and supply for toys, toy manufacturers and distributors set pre-order deadlines. Pre-order deadlines are usually set 4-6 months prior to the toy release date. After the pre-order deadline, we cannot add our orders from suppliers, therefore pre-order slots are limited from that point forward.Back to Top
What is a pre-order deadline?
In order to control or forecast the demand and supply for toys, toy manufacturers and distributors set pre-order deadlines. Pre-order deadlines are usually set 4-5 months prior to the toy release date.
After the pre-order deadline, we cannot add our orders from suppliers, therefore pre-order slots are limited from that point forward.Back to Top
What advantages do I have when I order before the pre-order deadline?
Your order is put in high priority. When you order before the deadline, it is almost always guaranteed to be available for you once the item is released.Back to Top
Can I still order an item even after the pre-order deadline?
Yes, we normally order extra stocks of toys. But please take note that after the pre-order deadline, we usually cannot order additional stocks from the distributors anymore, therefore it's a first-order-first-serve policy until supplies last after the deadline has passed.Back to Top
I noticed that other pre-order items do not have deadlines.
These pre-order items without deadlines are subject to first-order-first-serve basis until supplies last.Back to Top
Some items are scheduled 6 months from today. Are these prices final?
These prices won't be changing unless the Peso value drops big-time from its current value or fuel prices rise dramatically. So let's all pray for WORLD PEACE.
We will do our best to maintain these prices or even lower them for you even if the Peso value falls. However, when we have our backs against the wall, we may need to change the prices a little bit. The price change will be relatively close to the originally stated price & will be proportional to the dollar exchange rate.Back to Top
Is this all that you will be having for the next few months?
OF COURSE NOT. These pre-orders are just coming from a few of our suppliers. We have a lot of suppliers for our various merchandise and some of our suppliers don't have pre-order lists. We will eventually be having other toys as they come out in the market, so please continue to check our site regularly for more updates.Back to Top
I already placed a pre-order on one of the items. What do I do now?
After placing a pre-order through our website, we will require you to place a minimum down payment per item you pre-ordered. You have 10 days to place a down payment, otherwise your pre-order will be considered invalid.
Where can I place the down payment for my pre-order?
The best way to place a down payment is a cash payment at Wasabi Toys store & remember to keep your receipt.
As for our fellow anime & toys fans outside the metro, you can deposit the amount to our bank account. Please remember that inter-regional deposits have a P50 bank charge, so you can make the down payment deposit together with another purchased item or something like that. One important thing to remember is that BANK RECORDS DO NOT DISPLAY THE NAME OF THE DEPOSITOR. And YOU WON'T BE THE ONLY ONE MAKING A PRE-ORDER DOWN PAYMENT. Therefore, we strongly recommend that you deposit a random amount close to the minimum required (like + P3, P10 or P15) and kindly e-mail us of the amount & date, then we will confirm with our bank.
* Please note that BDO will charge P50 for deposit from outside Metro Manila & P150 for deposit from outside the Philippines.
Now, you can also pay via Paypal (in Peso currency).
Why is the toy I pre-ordered not yet available even after its scheduled release?
Schedules and item description information are only passed on to retailers from manufacturers, such as Bandai, Yamato, and Kotobukiya. We do our very best to keep these information as accurate as possible. However, there will be moments when manufacturers decide to release a product earlier or later than the scheduled date. And something like this is out of our hands. We are merely humans, whereas manufacturers are like gods.
When an item isn't released yet after 15 days after its schedule, then you can opt to use the down payment for another product or a refund.
For example, if a product scheduled on August is not yet available by September 15, you can refund your deposit or use it for other products.Back to Top
You said that I am guaranteed to get the toy that I pre-ordered, is it really true?
Yes, you are guaranteed to get the toy you pre-ordered if you placed the pre-order & down payment BEFORE the deadline.
When you place the pre-order after the deadline, then your pre-order will only be subject to the available stocks when the item arrives in our suppliers' hands. Well, that is a high 85-90% probability in our experience, unless the item is stated as "Limited" or highly demanded.Back to Top
I saw the same product I pre-ordered already available from another shop. Why doesn't Wasabi Toys have it yet?
There will be some cases like this. Our pre-order lists & schedules are based on absolutely reliable and certified suppliers/wholesalers. When we promise a pre-order to you, it will be well kept because the product will be coming from these certified wholesalers. However, some items may be scheduled 1-2 months later than the Japanese schedule because they are being outsourced outside of Asia. But the bottom line is that you will get your goodies in due time! Patience is a virtue.Back to Top
Your pre-order schedule says that the new toy will arrive 2 months from now. Why do you have it in stock already?
Some of the stated pre-order schedules are later than the Japanese release date because we frequently follow the schedules given to us by certified & highly dependable wholesalers from different parts of the globe. Therefore if we are able to outsource a new toy earlier than the stated schedule, we will try to do so. The earlier the better, right?Back to Top
I can only go to Wasabi Toys once a month but I don't want to ask you to send me my order. Can you hold my pre-order for me when they arrive?
Most certainly! Normally, we will hold your pre-order item for 15 days after we send you the notification of your pre-order's arrival through text messaging or e-mail. If we do not receive any confirmation within 15 days and your pre-order item is still unclaimed and unpaid, we will be forced to revoke your down payment & sell the item.
In case that you will need to extend the 15-day claim period, you can notify us through e-mail ([email protected]) and we can extend the period to the maximum of 30 days. Beyond 30 days, we will need to ask you to let us send you the item through Xend shipping (It won't cost you much, really.). If we do not receive any notification within 30 days, we will again be forced to revoke your down payment and sell the item.
We are making this policy because, in realty, there are people who forget their reserved items. We hope for your understanding and support regarding this matter.Back to Top
Can I cancel a pre-order after making the down payment?
Sorry but we cannot do that for any reason.
Please MAKE SURE that you are willing to wait for the scheduled release of the item you pre-ordered. We understand that some of our fellow anime & toy lovers cannot wait to get their hands on their goodies. But please be informed that as soon as you place your pre-order & down payment, we pass that order on to our suppliers. We may not cancel the order from our supplier because of their company policies & IT WILL RUIN OUR SUPPLIER RELATIONSHIPS. Remember that we want to build great relationships with you, but we need to have good supplier relationships first in order to do that.
We do not claim that we always have the lowest pricing. If there is that slim chance that you see a slightly lower price than our products, you still cannot cancel your pre-order. We mark our prices to the best we can & we are confident that they are good prices. If ever, IN THE NAME OF MOTHER EARTH, you see a lower price than us, we are confident that our price won't be far off.Back to Top
What is Early Bird Pre-order price?
Early Bird Pre-order (EBP) price is the special discounted price we offer for those who pre-order & place the down payment before the stated pre-order deadline. If there is an EBP price for a particular item, but no pre-order deadline indicated, we will confirm if you qualify for the EBP price after receiving your order.Back to Top
How do I qualify for the Early Bird Pre-order price?
First, we will require for the down payment before the pre-order deadline. If therefs no pre-order deadline indicated, we will require the down payment within 3 days after confirming your pre-order.
Then you must claim the item strictly_within_15_days upon its arrival, no extension.
I want to know the item's condition before purchase.
We only sell brand new products. All the products we display in our website or in our store are in good condition, unless we specifically state the deficiency in the item's catalog. Then the product will be put on SALE.Back to Top
The toy's box is damaged. Can you give me a discount?
It is rare that we can give discounts for damaged packaging. Boxes are primarily for packaging purposes to protect the toys. We always prefer to sell stuff in boxes with good condition, however, we do not have super powers to return the original state of the boxes when they are damaged.
Damaged boxes are usually caused during the logistics phase. We always remind our logistics partners to handle our goodies with care, but these cargos go through several hands between our suppliers & our doorsteps. And there is little that we can do when our goodies are already in transit.Back to Top
Why is the toy I ordered not the same with the picture on your site?
The pictures on the site are mostly the prototypes, especially the pre-orders. The actual products may vary a little bit from the pictures. The pictures are there to give the buyer an idea of the final product.Back to Top
Why isn't this toy available yet even after the released schedule?
There may be different reasons for that.
Why is the price of this "New Arrival" item higher than its price when it was still on pre-order?
This doesn't always happen but there have been some situations like this. Two of the main reasons for that is a high demand & low supply for the item or a big Peso devaluation.
When you place a pre-order, we will give you high priority not just over the availability of the product, but to better pricing as well.Back to Top
Why do I still have to wait for an availability confirmation from you guys regarding my "Available" orders?
There's always a possibility that an available item in our site is sold at our store during store hours and we want to always confirm the product's availability first so as to save you from further disappointment of not getting the product you ordered.Back to Top
Can I order thru your website and pick up the stuff at Wasabi Toys?
Yes, this can be an option for you, especially if you won't be dropping by Wasabi Toys on the same day.
Inter-regional bank transactions
This section is for our fellows out there in the "Wild" and outskirts of the Philippine archipelago.
Cash deposits will be charged P50 by the bank and you will need to shoulder this expense. The deposit will reflect in our bank record during the same day. We suggest you make deposits during the morning as it may take a few hours to reach our account.
Check deposits will also be charged P50 (as far as we know). However, it will require 2-3 banking days to clear & reflect in our bank records. We will only send out your order after the check clears with our bank.Back to Top
Anything else you want to share?
Ahem...Pricing, specification, and availability are subject to change without notice. Wasabi Toys is not responsible for physical or mental injuries incurred during the use of products purchased on this site. Please read all manufacture warning labels carefully.
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We are located at 2nd floor of V-Mall, Greenhills, San Juan City, Philippines. See map.
Store contact # 0927-3294434
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